We are sorry to hear that you are experiencing issues accessing your account. Please find below a few questions to help us better identify and fix your issue:
 

• Have you recently created a new account on our website? https://www.honda.co.uk/account/authentication/login?path=cars
  
• Have you been able to access your account before?
• Can you confirm you have entered your email and password correctly, with no additional spaces at the end or before?
• Have you tried resetting your password? 
• What is the error message you're getting? Please attach a screenshot.

If we will not be able to identify the issue you're experiencing, you might need to try and create a new account, once we have performed a background check first. 

Just to let you know, our My Account tool is there to help you with:

•  Booking a test drive
•  Comparing and reviewing your car configurations and finance offers.
•  Keeping up to date with the latest information.
•  Getting a valuation of your current vehicle.
•  Having a closer contact with your dealer.
•  Accessing the Digital Service Record for Honda models that have this feature available. 

Please be advised that if you are trying to use the new My Account tool for other reasons (e.g. finance details, current car details) than those mentioned above, this will not be possible. If this is the case, we kindly ask that you supply additional information related to your enquiry so that we can provide you with further assistance.